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ServicesFresh20 Jun 2026
Digital public services: known, started, rarely finished
41% finished a full digital filing
Wave 42 · 605 respondents
Portal awareness is up. Completion still breaks on identity friction and wait states.
Scene
More people know the portals exist. Fewer make it through identity checks and wait states.
Takeaway
Older cohorts drop off mid-flow more than any other segment — design debt, not indifference.
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